Field Service Engineer Brazil - S.P.

Field Service Engineer Brazil - São Paulo

Our client is a world leader in scientific instruments for histopathology laboratories looking for a Field Service Engineer to be based in São Paulo, SP.
Résumés should be sent to This e-mail address is being protected from spambots. You need JavaScript enabled to view it. . Code in subject: FS Engineer - SP

Reporting to the Marketing Manager, the Field Service Engineer will be responsible for ensuring, promoting and selling high quality technical service (installation, training, preventive maintenance and repair) to maximize installed base uptime and performance.
These activities are deeply related with sales and support, though team work is key for success.
More than a simple technical position this professional contributes decisively to the business; a well - balanced techno-commercial profile is ideal for best performance.

Experience required:
Minimum 3 years in similar function, good understanding of instrumentation, automation and machine control IT, sense of urgency and discipline.

Academic background:
Degree in Engineering or equivalent is nice to have. Of equal value is a strong field service experience in a relevant industry.

Languages:
Fluency in both Portuguese and English is mandatory.

Main responsibilities:
Service within the region/co-ordination: have a positive attitude to attending faults occurring on equipment where no formal training has been attended but is within the individuals’ skill level. Visit customers for preventive maintenance, repairs, fault analysis, phone support and upgrades in order to achieve optimum customer care and ensure a professional repair in due time with effective and efficient working practice.

Reporting:
Have a thorough understanding of office procedures and an adherence to those procedures in order to deliver accurate reporting, handling and timely submission of Warranty claims, Service reports, Expenses, Stock movements, Time sheets and Service documentation

Training:
An ability to impart information of a technical nature to colleagues.
Modifications: deliver possible and reasonable system modifications according to customer requests/needs which are ordered and approved by Line Manager
Co-operation/Teamwork: possess a good understanding of the service/sales structure to co-operate closely with Account Manager and pré/post sales area in order to support them as defined in general terms or as required individually depending on capacity (e.g. installations incl. basic trainings, building up systems for demonstrations, exhibitions, etc.). Exchange valuable information resulting from customer contacts to increase customer satisfaction and sales.
Co-operate closely with Shared Services in order to ensure smooth and fast processes and information flow
Provide input to the technical support group in order to improve product reliability and feed back to the BU’s and field service.